Why I don't see myself on FIDE or my info is incorrect?
To find your profile at fide.com, please go to the website and type your FIDE ID in the search box in the right upper corner. To find your FIDE ID number please click on your profile picture at https://chessarena.com/, then on "Info & Bio".
If you do not see your profile on fide.com the problem might be the following:
- You are not a PRO member yet, so you do not have a FIDE id. To get one, you'll need to subscribe.
- You have just become a PRO member, so your info is not synced with fiDE yet. No worries, it usually takes 24 hours.
- Something is wrong with the sync. If this seems to be the case, please wait for another 24 hours and then contact email@example.com
Do you have an App?
Yes! To find the FIDE Online Arena IOS App, please visit this page. For Android App, please click here.
What is disconnection?
If you see the pink "disconnected" notification, it means you're disconnected and can't continue to play, receive alerts, or chat. This happens when you have another Arena page open in another window. You should just close all windows except for the ...
What if I have lost the game due to a technical issue?
The system automatically considers that the player has left the game due to a bad internet connection or if the player was switching between the windows. If you are sure that none of these cases has something to do with your game, this might be ...